Thank you for shopping with Z&M Shop. If you are not entirely satisfied with your purchase, we are here to help!
We want you to be fully satisfied with every Z and M Shop product. If you are not satisfied with an item you have purchased, you may return the item within 14 days from the date of purchase. To be eligible for a return, the following criteria must be met:
- Items are unused and unopened and in the same condition that you received them
- In the case of protein powders and vitamins, items must have the original container seal intact
- Items must be in original packaging
- Proof of purchase exists for items to be returned
Items not eligible for return are:
- Used or damaged items
- Items which were on sale or available on special offer
- Items where the original container seal is damaged or missing
- Items not returned within 14 days of purchase
Once your returned items have been received and inspected, we will immediately notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. While we will initiate any approved refund immediately, the time taken for your credit card to be adjusted is dependent on your credit card issuer’s policies.
Customers can cancel their orders within 24 hours. Refunds will be made back to the original method of payment. While we will initiate any refund immediately, the time taken for your credit card to be adjusted is dependent on your credit card issuer’s policies.
You will be responsible for paying shipping costs for returned items. Shipping costs are non-refundable. If you have received a refund, the cost of shipment will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
By courier or our own delivery service.
Only in the UAE for now.
Up to 4 working days maximum.
Delivery charges depending on quantities: Minimum quantity of 1 piece 40.00 Dhs up to 15 Kgs within (Dubai) and 70.00 Dhs to any other Emirates up to 15 Kgs.
Yes, extra fees of 150dhs (Dubai) and 200 for any other Emirates such as Abu Dhabi, Ras Al Khaimah, Al Ain, Fujairah, Umm Al Quwain