Processing Time: Orders are usually processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods: We partner with trusted courier services to ensure prompt delivery. Available shipping options and estimated delivery times are shown at checkout.
Tracking Portal (UAE Customers Only)
Click Here
Delivery Locations: We currently ship to all Seven Emirates of the UAE. Orders placed from outside these areas will not be processed.
Shipping Costs: Shipping costs are calculated at checkout based on your location, order weight, and delivery method. Free Shipping for Orders over AED 500.
Tracking Information: Once your order ships, you’ll receive a confirmation email with a tracking link. We may also reach out via Whatsapp.
Estimated Delivery Time: Delivery typically takes 2 business days once dispatched, depending on your location and courier availability.
Delays: While we strive to deliver on time, external factors such as customs, weather, or courier delays may impact delivery times. We are not liable for delays beyond our control.
Delivery Confirmation: It is your responsibility to provide an accurate shipping address. We are not responsible for lost packages or delivery issues resulting from incorrect information provided at checkout.
Eligibility: Returns are accepted within days of delivery if the product is unopened, unused, and in its original packaging.
Exclusions: For health and safety reasons, opened or consumed supplements cannot be returned or refunded unless defective or incorrect.
Return Process: To initiate a return, contact our customer support team at via the contact page or using the Ai Agent. Please provide your order number and reason for return. Our team will provide instructions for the return shipment.
Refunds: Approved refunds will be processed to your original payment method within ten business days of receiving the returned item. Shipping fees are non-refundable.
Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within three days of delivery with photos of the product and packaging. We will arrange a replacement or refund as appropriate.
